Privacy Policy


This Privacy Policy (“Policy”) applies to the website,“Website”), mobile app, (the “App”) (collectively as “”) and its related services are operated and rendered by Gridnomics Technology Services Private Limited (“Company”). This Policy describes’s use and sharing of personally identifiable information submitted by its registered users (the “User(s)” or “You” or “Your”) in receiving the services, such information being related to you or other users downloading, accessing or using The Services offered adhere to all the laws, rules, regulations and policies (“Applicable Laws”) with regards to the collection, use, disclosure, retention and protection of your information including Personal Data, that is likely to have access to as a result of your use of

As a User, your access to and use of the website is conditional upon your acceptance of and continued compliance with this Privacy Policy. By using the website, you agree to be bound by this Privacy Policy and all rules, guidelines, policies (mentioned under "Policies") applicable to the services being provided by, as may be modified by website owner from time to time, unconditionally and at all times and further agree and confirm your consent to providing the website owner with your personal information for the purpose set out below and you understand that such collection, storage and handling is lawful, necessary and permissible under applicable laws.

The information collected is relevant and necessary to understand you or your online browsing search pattern, including Products searched. The information is collected with an intention to provide you with a customized site experience, updated information, provide help regarding usage of the website or any of our other advertiser-focused websites or new services and special offers we think you might be interested in, to carry out follow ups, to assist with customer service or technical support issues, troubleshoot problems, measure gauge for surveys on your interest in the Products displayed on the website, enforce the Terms and Conditions and other related Policies and to prevent fraud and unlawful use.


Any data about you, by which you, as a person can be identified, including without limitation, your name, gender, business name, its address, email address, date of birth, date of incorporation, any identity proof number, phone number etc., to which has or is likely to have access by virtue of your consensual submission (“Personal Data”). Personal Data shall also include the information of such third parties that may have access to during the course of offering services to you. may also collect recurring information of your geographic locations on a continuous basis. collects such Personal Data from you because of your voluntary submission of such information in order to enjoy the services.

In order to provide smooth and uninterrupted services, the App may periodically access the address book or contact list on user’s mobile phone/device to locate the mobile phone numbers of other users. In addition, shall automatically collect certain other information, including but not limited to usernames, passwords, and other security and usage related information, whenever you visit or utilize the services such as Log Data, Analytical Code, Time Stamp, Geo Stamp, IP address, version and identification number of the App and device, browser type, browser language, the date and time of your request, your profile, websites visited by you, search terms used, your mobile carrier data, platform type, number of clicks, phone number, requested status of other Users and various status information with regards to the services provided through (“Usage Information”). Such Usage Information collected is not associated with any Personal Data and is only tagged to the unique identifier for a particular device. uses data collection devices such as “cookies” on your device through which is accessed that assist (a) in providing Services; and (b) to allow you to enter your password less frequently during a session. Most cookies are “session cookies”. A Session cookie is temporary and is automatically deleted from your device at the end of a session. You are always at an option to decline’s cookies if the application permits, although in that case you may not be able to use certain features on and you may be required to re-enter your password more frequently during a session.

Kindly note that we will also require your credit card/debit card details for facilitating the payments in relation to the bookings made by you, however such details shall not be stored or used by us in any manner other than in accordance with the Terms and Conditions. Kindly note that the website owner uses an online payment gateway operated by third parties and the information that you provide at the time of making a booking on the website is held and stored by such third party payment gateway operator.

By accessing, browsing and continuing to use/browse the website or by clicking on "Register" or "Submit" icons or other relevant icons/ buttons on the website, you accept the terms of this Privacy Policy, and the fact that we store and process your Personal Information in accordance with this Privacy Policy.

f you submit a comment or feedback including images on any Product featured on the website and/or any of the services offered on the website, we may (but are not obliged to) publish your comments/feedback (including images) online or offline to promote our business and services. We will collect your name which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment. From time to time, we may ask you for your opinion on our services. When we do surveys wherein we may use cookies or other on-device storage and may combine the information collected by those cookies or other on-device storage with your answers. We will make sure that the survey results do not identify you, or anyone else who fills in our surveys.

We may also have to find out more about you from other sources in order to verify the information submitted by you, and to make sure that what we know about you is correct and complete. This kind of verification is primarily done in order to address various security concerns, and to ensure that you comply with the provisions of applicable laws, and the terms and conditions available on the Site ("Terms and Conditions") and other terms and conditions as may be prescribed by us from time to time.


Data protection is a matter of trust and your privacy is important to We are sensitive towards your information including your Personal Information and non-personal information provided at the time of registering on the website or otherwise while availing the services on the website.

We use information about you to help us provide you with a more personalized service which is tailored to suit your needs. Your Personal Information may be used by us to:

  • To effectively monitor and improve your site experience and services offered to you;
  • for the purposes of software verification or administering software upgrades;
  • to allow you to participate in surveys regarding services;
  • to deliver services, including email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that you may request;
  • archival or backup purposes;
  • to alert you about updated information and other such new or updated products that may be offered by other users;
  • to allow access to exclusive features or functionality of;
  • to launch and/or open other mobile applications installed on your device based on functionality of; and
  • to resolve disputes, collect fees and troubleshoot
  • process and deal with any complaints or enquiries made by or about you; and investigate any suspected breach of the "Terms and Condition"s or the breach of other terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the website.

You hereby agree and acknowledge that by accessing and browsing the website, you give your consent to the website owner for undertaking the following:

  • send you and keep you updated with information by email, telephone (including SMS)  or mail about existing and new services and special offers from us;
  • send you information by email, telephone or mail about related products or services of selected third parties that may be of interest to you; and
  • use the information for marketing and for market research purposes, including internal demographic studies, to provide, optimize and personalize our services and to send you newsletters and information about the products and services. The information is readily available on the website and only viewable by you by logging on to the website.

You, at all times have the option not to provide any personal or other information about you without agreeing to register on the website and otherwise cancel your registration by communicating the same to us.can also cancel your registration and remove/block your Personal Information from its database/ Site. However, this information may remain in our archive even after deletion or termination of your account as required by law and the handling of the same is in accordance with the provisions of the applicable law and as intimated by the government agency from time to time.

upon cancellation, the website owner will have no obligations towards you nor will it be liable in relation to any services rendered by the website owner during the time you had consented to retain the information with the Company. Further, in such an event any Product borrowed using services which is in the possession of a User shall be returned in accordance with the terms of the Return Policy. Please note that if you "do not agree" to, or "opt out" from, providing personal or other information requested by us, you may not be able to access certain areas of the website and/or avail certain services. However, it may be noted that the website owner reserves the right to send service related and your specific and preferred transaction related communication without offering you the facility to opt-out. You can update your Account Information (defined below), Personal Information and other information at any time.

SHARING OF COLLECTED INFORMATION may share the Personal Data received from you:

  1. With the company’s affiliates in connection with matters relating to the consumption of services by you to help detect and prevent identity theft, fraud and other potentially illegal acts; correlated or multiple accounts to prevent abuse of services; and to facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity other than the Company; and
  2. if required to do so by law or regulation; to its legal counsel, law enforcement officers, governmental authorities who have asserted their lawful authority to obtain the information or where the Company has in good faith reasonable grounds to believe that such disclosure is reasonably necessary to enforce its Terms of Use or this Privacy Policy.
  3. uses online payment gateway operated by third party and the information that you provide at the time of booking a product on the website and is held and stored with third party payment gateway operator authorized at multiple points. The payment gateway operator may also have access to your online payment history/details in relation to the bookings that you make on the website. These payment gateways are digitally encrypted, thereby providing the highest possible degree of privacy and care available, currently. Whilst we are unable to guarantee 100% (one hundred percent) security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Also, you are responsible for protecting your password and your computer from unauthorized access. We will not be liable for the disclosure and dissemination of Personal Information to third parties which you as a user put up on the website, and available to the other users of the website.
  4. The Company shall not rent, sell, or otherwise provide Personal Data received from you to third parties without your consent, except as described in this Policy or as required by law. However, the Company and its affiliates reserve the right to share, sell and transfer some or all of the Personal Data to other business entities should the Company, or its assets, plan to merge with, or be acquired by that business entity.

SECURITY OF PERSONAL INFORMATION strives to ensure the security, integrity protection and privacy of your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. We follow stringent security techniques and requirements for handling sensitive and Personal Information. These techniques and requirements are fully compliant with the guidelines set forth under law. Our servers are accessible only to authorized personnel. Your information logged under this Privacy Policy is shared with respective personnel only on need to know basis and/ or to provide the services you have requested. All representatives handling information under these provisions are under contractual confidentiality obligation with the website owner. While, we take every step to safeguard the confidentiality of your Personal Information, by using this website, you agree and confirm that is not liable for any disclosure due to errors in transmission or unauthorized acts of third parties or linked websites.

The Company is committed to protecting the security of any Personal Data and uses reasonable efforts including a variety of security technologies and procedures to help protect such Personal Data from any unauthorized access, use or disclosure. The Company will take all reasonable measures in furtherance of the above commitment. However, the Company cannot guarantee that the Personal Data received from you and other information stored on the servers will be absolutely protected. Company’s systems and the communications networks through which you access may be subject to security breaches and failures due to circumstances beyond company’s reasonable control. These may include computer "hacking", data theft or and physical theft among others. In such situations, the company will try to rectify the problems as soon as possible. Any data destroyed shall be disposed of in a manner that protects the privacy of the Personal Data received by from you in an appropriate manner as per the industry standard practices and norms.

The User hereby acknowledges and understands that all Personal Data provided using the App or the website is with their knowledgeable consent and at the User’s own risk.

Notwithstanding the foregoing, you must keep account details, including your username and password ("Account Information") confidential at all times, and should not reveal the same to any third parties. You must take appropriate security measures to prevent unauthorized disclosure of your Account Information (including logging out from your account at the end of each session), and you must notify us immediately if your Account Information becomes known to any unauthorized user. You are solely responsible for maintaining the confidentiality of your Account Information, and all activities that occur under your account (s). Any breach of this Privacy Policy by anyone to whom you disclose your account details, including your username and password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under the Terms and Conditions.

The Company shall not be liable for any loss, damage or misuse of your Personal Information due to a force majeure event. A force majeure event for the purposes of this Privacy Policy shall mean any event that is beyond reasonable control of the website owner and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer viruses breach of security and encryption or any other such causes.


As a registered user of the services offered by, you have certain obligations to other users. Some of these obligations are imposed by Applicable Law and regulations, applicable to anyone availing the services offered by

  • you must, at all times, abide by the terms and conditions of the then prevailing Privacy Policy and Terms of Use. This includes respecting all intellectual property rights that may belong to third parties;
  • you must not upload or insert any comments that may be deemed to be injurious, violent, offensive, racist or xenophobic, or which may otherwise violate the purpose and spirit of and its community of users;
  • You must keep your username and passwords confidential and not share it with others; and
  • All information given must be genuine and true provided to your best knowledge. The Company shall not be held responsible in case of any fraudulent information provided by you during the time of registration for using
  • Any violation of the guidelines as mention in this policy may lead to the restriction, suspension or termination of your account with, at the sole discretion of the Company.


In the process of providing Services to you, may transfer the Personal Data and other information that it collects to affiliated entities or other third parties across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. You understand, acknowledge and consent to transferring information and permitting the transfer of information, including Personal Data, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. Your hereby consent to the transfer of your information across countries or jurisdictions around the world.


The usage of is exclusively governed by the laws of India and the jurisdiction of the courts in the State of Karnataka. The Company expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.


Any changes in this Policy by the Company shall be posted on the website to reflect changes in its Privacy Policy so that you’re always aware of what information collects, uses, and under what circumstances, if any, may disclose it. You should periodically review the above mentioned page for the latest information on’s privacy practices. Once posted, those changes are effective immediately. Continued access or use of constitutes your acceptance of the changes and the amended Policy.


The App can be downloaded from third party application stores and may contain links to other third-party websites that may collect the Personal Data. The User agrees to comply with all third party privacy policies, if any, applicable to the use of such applications or its services. The Company is not responsible for the User’s use of any third party product and/or service including the terms and conditions, privacy practices or the content of those linked websites or such third party product and/or service or violation and infringement of any third party rights, policies, terms and conditions in connection with access, download or installation of such mobile applications.

ADVERTISEMENTS may use third-party advertising companies to serve advertisements when you contact it. These companies may use information (not including name, address, email address, or telephone number of the user) about your visits to and other websites in order to provide advertisements about goods and services of interest to you.


By registering on the website and using the services you are deemed to have agreed to the terms of this Privacy Policy. This Privacy Policy should be at all times read along with the Terms and Conditions and the Policies of the website. The Privacy Policy applies to all information, including Personal Information and Account Information.

By using the services, you agree and acknowledge that your Personal Information may be transferred across national boundaries and stored and processed in any country around the world. You acknowledge that in the process of providing the services under the website, some activities relating to handling of information collected under the Privacy Policy may be done by the Company’s trusted third party vendors or agents, web hosting providers, communication services, and web analytic providers.


Any questions or grievances over storage and handling of Personal Information will be governed by this Privacy Policy, Terms and Conditions and by the laws of India and courts of Bangalore shall have exclusive jurisdiction. For any communication under this Privacy Policy please contact the website owner at